Política de envío
Order Processing
All Elevare Lighting fixtures are made to order.
Orders are typically processed within 2–5 business days after successful payment has been received.
Once production begins, orders cannot be canceled except where required by applicable law or as provided in our Refund Policy.
If additional information is required to complete your order, processing may be delayed until all requested information has been received.
Production Time
Each lighting fixture is manufactured specifically for the customer.
Estimated production time is 4–6 weeks.
Production times are estimates only and may vary due to material availability, production schedules, holidays, supplier delays, or other circumstances beyond our reasonable control.
Shipping Time
Once production has been completed, your order will be shipped to the delivery address provided during checkout.
Estimated delivery times:
- United States: 7–14 business days
- Canada: 7–21 business days
- International: 10–30 business days
Actual delivery times may vary depending on customs clearance, carrier operations, weather conditions, destination, or other circumstances beyond our control.
Shipping Costs
Shipping charges are calculated during checkout unless otherwise stated.
Customs duties, import taxes, VAT, brokerage fees, or any other government-imposed charges are the responsibility of the customer unless expressly stated otherwise.
Order Tracking
Once your order has been shipped, tracking information will be provided by email whenever available.
Delivery Address
Customers are responsible for providing complete and accurate shipping information.
Elevare Lighting is not responsible for delays, losses, failed deliveries, or additional shipping costs resulting from inaccurate or incomplete shipping information supplied by the customer.
Inspection Upon Delivery
Customers must inspect the shipment immediately upon delivery.
If the packaging or product shows any visible damage, the customer should:
- photograph the exterior shipping package before opening it;
- photograph the internal packaging and protective materials;
- photograph all visible damage to the product;
- retain the product, all original packaging, protective materials, and components;
- record one continuous, unedited video of the unpacking process, beginning before opening the sealed package and continuing until the product has been completely inspected. This is strongly recommended to establish when and how any damage occurred and to help avoid disputes;
- notify Elevare Lighting within 48 hours after delivery.
Customers must carefully follow all unpacking instructions and safety recommendations. Knives, box cutters, or other sharp tools should not be used near the product, natural stone, finished surfaces, leather components, or electrical parts.
Damage caused by improper unpacking, mishandling, or failure to follow the provided instructions shall not be considered shipping damage or a manufacturing defect.
Failure to provide sufficient photographs, video evidence, or the original packaging may limit our ability to determine the cause of the damage and process any shipping-related claim.
Shipping Delays
Delivery dates are estimates only and are not guaranteed.
Elevare Lighting shall not be responsible for delays caused by:
- shipping carriers;
- customs inspections or clearance;
- weather conditions;
- transportation disruptions;
- labor strikes;
- natural disasters;
- government actions;
- supplier delays;
- or any circumstances beyond our reasonable control.
Risk of Loss
Risk of loss and responsibility for the shipment transfer to the customer once the order has been delivered to the shipping carrier, except where otherwise required by applicable law.
Product Inspection Before Installation
All products must be carefully inspected before installation.
Customers must not install any product that appears damaged.
Installation of a product constitutes confirmation that the product has been received in acceptable condition, except where otherwise required by applicable law.
Shipping damage claims submitted after installation may be denied.